Support
Need a hand?
Email hello@ultrafuel.app and we'll get back to you. Including your phone model and what you were doing helps us help you faster.
Getting your runs in
Connect Strava from the Today screen or Me → Connections to import runs automatically. On Android you can also import workouts through Health Connect, which covers Garmin, COROS, and other watches that write to it. You can add a run by hand as well. The more runs you log, the more personalized your fueling ranges become.
A run didn't show up
Pull to refresh on the Run Log first. If it still isn't there, check that the run finished syncing to Strava or Health Connect on its own, since UltraFuel reads from them rather than from your watch directly. Very short runs won't change your fueling profile: it needs fueled long runs of 90 minutes or more.
Sharing a race with your crew
Open the race and share the QR code. Your crew scans it, with no account and no install needed, and sees what to have ready at each aid station, when you're due, and how much. Crew access covers that one race and expires 48 hours after you share it. If a crew member loses access mid-race, share the code again.
Using the app offline
Logging, your race plan, and the live race tracker all work with zero signal. Anything entered offline syncs in the background once a connection returns. If a device has been offline for a long stretch, give it a minute on signal before checking another device for the same entries.
Exporting or deleting your data
Export a full backup from within the app at any time. To delete your account and everything in it, go to Me → Account → Delete account in the app, or delete it from your web profile. Deletion is immediate and permanent across your devices and our servers. Full details are in our Privacy Policy.
Phone and web
One account covers both. The Android app is where you sync runs, train your gut, and track race day. The web app reads the same data and is the easier place to build a race plan on a big screen.
Still stuck?
Email hello@ultrafuel.app. Your feedback shapes what we build next.
Questions before you install →
UltraFuel targets are informational ranges built from your training data. They are not medical advice.